Return and Refund Policy

Kuleana Preparatory Academy

Refund, Cancellation, Credit, and No-Dispute Policy

Effective for the 2026–2027 School Year

Kuleana Preparatory Academy is committed to providing families with clear, consistent, and transparent enrollment and payment policies. This Refund, Cancellation, Credit, and No-Dispute Policy explains how tuition, fees, monthly programs, curriculum licenses, materials, withdrawals, refunds, credits, and payment disputes are handled.

By submitting an enrollment application, signing an enrollment agreement, paying tuition or fees, accepting school services, accessing school curriculum, receiving materials, or participating in any Kuleana Preparatory Academy program, the parent/guardian acknowledges and agrees to the terms of this policy.

1. Purpose of This Policy

This policy is designed to ensure that families understand their financial obligations before enrolling and that Kuleana Preparatory Academy can responsibly plan staffing, curriculum access, instructional support, technology, student records, academic programming, and student services.

Enrollment creates administrative, instructional, and financial obligations for the school. Once a student is enrolled, Kuleana Preparatory Academy may reserve space, assign staff, activate curriculum licenses, purchase or allocate materials, prepare student records, open learning platforms, and provide academic access. For this reason, refunds are limited and are subject to the terms below.

2. Enrollment Date

For purposes of this policy, the student’s enrollment date is the earliest of the following:

The date the enrollment agreement is signed;

The date payment is submitted;

The date the student is approved for enrollment;

The date curriculum, learning platforms, school systems, or student accounts are activated;

The date school services, orientation, onboarding, scheduling, academic placement, tutoring, testing, or support begin.

The 30-day refund review period begins on the official enrollment date as determined by Kuleana Preparatory Academy.

3. Thirty-Day Refund Review Window

Families may request a refund review within 30 calendar days of the student’s enrollment date.

A refund request must be submitted in writing within the 30-day window. Verbal requests, text messages that do not clearly state a refund request, informal conversations, or social media messages are not considered official refund requests.

Submitting a refund request does not guarantee that a refund will be issued. All refund requests are reviewed according to this policy, the student’s enrollment status, services used, curriculum licenses activated, materials sent, and any outstanding balance owed to the school.

Refund requests submitted after 30 calendar days from the enrollment date are not eligible for refund consideration unless Kuleana Preparatory Academy, at its sole discretion, determines that a limited credit or exception is appropriate.

4. Refund Deductions

Any approved refund will be reduced by costs already incurred by Kuleana Preparatory Academy. These deductions may include, but are not limited to:

Curriculum licenses activated or assigned to the student;

Online learning platforms, subscriptions, digital access, or courseware opened for the student;

Testing platforms, diagnostic tools, assessment systems, and progress monitoring tools;

Materials, books, supplies, enrichment kits, technology, or learning resources sent to the family;

Shipping, handling, processing, replacement, or administrative costs;

Tutoring, live classes, academic support, teacher support, onboarding, orientation, transcript review, placement review, or student planning already provided;

Administrative enrollment processing;

Records preparation, academic planning, scheduling, student setup, communication time, and school system setup;

Third-party provider fees or vendor costs paid on behalf of the student;

Any unpaid balances, returned payment fees, failed payment charges, or outstanding account obligations.

Kuleana Preparatory Academy may deduct these costs even if the student did not fully use the curriculum, materials, services, or platforms after access was provided or items were shipped.

5. Curriculum Licenses and Digital Platform Access

Curriculum licenses, academic platforms, assessment systems, digital tools, and online subscriptions are often purchased, assigned, activated, or reserved for a student shortly after enrollment.

Once a curriculum license, platform login, digital course, testing tool, or academic subscription is activated, assigned, opened, or made available to the student, the cost of that license or platform may be deducted from any refund.

Certain curriculum licenses and third-party platforms are non-refundable once activated, regardless of whether the student logs in, completes assignments, attends classes, or continues enrollment.

Kuleana Preparatory Academy is not required to issue a refund for curriculum or platform costs that have already been paid to vendors or allocated to the student.

6. Materials, Supplies, and School-Issued Items

If Kuleana Preparatory Academy sends materials, books, supplies, learning kits, enrichment items, technology, devices, printed resources, or other school-issued items, the cost of those items may be deducted from any refund.

Shipping, handling, packaging, vendor charges, replacement costs, and administrative processing related to materials may also be deducted.

If school-owned materials or technology must be returned, the family is responsible for returning the items in good condition by the deadline provided by the school. Refunds or credits may be delayed, reduced, or denied if items are not returned, are damaged, are incomplete, or are not received by the school.

7. Application Fees and Enrollment Fees

Application fees, registration fees, onboarding fees, placement fees, enrollment processing fees, and administrative fees are non-refundable unless otherwise stated in writing by Kuleana Preparatory Academy.

These fees cover the cost of reviewing applications, processing enrollment, setting up student accounts, preparing academic placement, reviewing records, communicating with families, and completing administrative tasks.

8. Monthly Programs Are Non-Refundable

Monthly programs are non-refundable.

This includes, but is not limited to:

Monthly tuition programs;

Monthly homeschool support programs;

Monthly tutoring programs;

Monthly enrichment programs;

Monthly learning pod participation;

Monthly live class access;

Monthly academic support plans;

Monthly virtual campus access;

Monthly special programs or add-on services.

Because monthly programs are billed for access, availability, staffing, scheduling, and reserved services, no refund will be issued for unused days, missed sessions, lack of participation, student absence, family schedule conflicts, or a family’s decision to discontinue after the monthly program period has begun.

Monthly payments are not prorated unless Kuleana Preparatory Academy specifically agrees in writing.

9. Annual, Semester, and Quarter Tuition

Annual, semester, and quarter tuition payments secure enrollment, staffing, programming, curriculum, and academic access for the student.

Refund eligibility for annual, semester, or quarter tuition is limited to the 30-day refund review period described in this policy. Any approved refund will be reduced by curriculum licenses, materials, services used, administrative costs, and any other school-incurred expenses.

After the 30-day refund review window, annual, semester, and quarter tuition payments are generally non-refundable.

Kuleana Preparatory Academy may, at its discretion, offer a school credit instead of a refund. Credits are not guaranteed and must be approved by the school in writing.

10. No Refund for Non-Participation

Families are responsible for ensuring that students participate in assigned coursework, attend scheduled sessions when applicable, complete required assignments, communicate with staff, and use the resources provided.

No refund will be issued solely because a student:

Does not log in;

Does not attend live classes;

Does not complete assignments;

Does not use available curriculum;

Does not participate in tutoring or support;

Misses scheduled classes or sessions;

Stops participating without formal withdrawal;

Does not respond to school communication;

Fails to meet attendance or academic expectations;

Is dissatisfied after services have been made available.

Once access, staffing, curriculum, or services are provided or reserved, tuition and fees remain subject to this policy.

11. Withdrawal Procedure

To withdraw a student, the parent/guardian must submit written notice to Kuleana Preparatory Academy.

The withdrawal notice should include:

Student name;

Parent/guardian name;

Date of withdrawal request;

Reason for withdrawal;

Requested final date of enrollment;

Forwarding school information, if applicable;

Request for records, if applicable.

The withdrawal date will be determined by Kuleana Preparatory Academy based on the written request, student participation, account status, and school records.

Failure to attend, failure to log in, failure to communicate, or stopping participation does not automatically withdraw the student and does not cancel financial responsibility.

12. Refund Request Procedure

All refund requests must be submitted in writing.

The request should include:

Student name;

Parent/guardian name;

Date of enrollment;

Date of refund request;

Reason for refund request;

Amount requested;

Payment method used;

Any supporting documentation.

Kuleana Preparatory Academy may request additional information before reviewing the request. Failure to provide requested information may delay or prevent refund review.

Refund requests should be submitted to the school’s designated administrative or finance contact.

13. Refund Review Timeline

Kuleana Preparatory Academy will make reasonable efforts to review refund requests within a reasonable administrative timeframe after receiving the written request and any required supporting information.

Refund review may require time to verify:

Enrollment date;

Payments received;

Curriculum licenses activated;

Materials sent;

Services provided;

Attendance and participation;

Outstanding balances;

Vendor costs;

Administrative costs;

Applicable deductions.

Refund processing times may vary depending on the original payment method, bank processing times, school administrative schedule, holidays, weekends, and third-party payment processors.

14. Refund Method

Approved refunds will generally be returned to the original payment method when possible.

If the original payment method is unavailable, closed, disputed, reversed, expired, or otherwise unable to receive the refund, Kuleana Preparatory Academy may issue the refund by another method at its discretion.

Refunds will not be issued to a person or account that is not financially responsible for the student unless required by law or approved in writing by the school.

15. Credits Instead of Refunds

Kuleana Preparatory Academy may, at its discretion, offer a school credit instead of a refund.

Credits may be applied toward:

Future tuition;

Summer school;

Tutoring;

Enrichment;

Curriculum;

Testing;

Academic support;

Other approved school services.

Credits are not cash refunds. Credits are non-transferable unless approved in writing by Kuleana Preparatory Academy. Credits may expire if not used by the deadline provided by the school.

The school is not required to offer credits and may deny a credit request for any reason consistent with this policy.

16. Account Balances and Refund Offsets

Refunds will not be issued until the student account is reviewed.

If a family owes any balance to Kuleana Preparatory Academy, the school may apply any refund amount toward the outstanding balance before issuing any remaining refund.

Outstanding balances may include:

Tuition;

Fees;

Materials;

Technology;

Returned payment fees;

Late fees;

Chargeback fees;

Collection costs;

Unreturned school property;

Curriculum or vendor costs;

Administrative processing costs.

If deductions exceed the amount paid, no refund will be issued, and the family may remain responsible for the remaining balance.

17. Payment Plans

Payment plans are a financial accommodation and do not reduce the total tuition or fees owed unless otherwise stated in writing.

Families enrolled in payment plans remain responsible for all payments due under the enrollment agreement and payment schedule.

Withdrawal, non-participation, missed classes, or discontinued use of school services does not automatically cancel a payment plan.

Monthly payment plan amounts already paid are non-refundable unless a refund is approved under the 30-day refund review policy and after all deductions are applied.

18. Returned Payments, Failed Payments, and Late Payments

Families are responsible for ensuring that payments are made on time and that payment methods remain valid.

Returned payments, failed payments, insufficient funds, expired cards, blocked transactions, or disputed payments may result in:

Returned payment fees;

Late fees;

Suspension of access;

Account holds;

Records holds where permitted;

Cancellation of services;

Loss of payment plan eligibility;

Requirement to pay by certified funds or approved method;

Referral to collections where appropriate.

Kuleana Preparatory Academy may suspend curriculum, classes, tutoring, records processing, or other services until the account is brought current.

19. No-Dispute and Chargeback Policy

By enrolling at Kuleana Preparatory Academy and submitting payment, the parent/guardian agrees not to file a payment dispute, chargeback, reversal, fraud claim, or payment challenge with a bank, credit card company, payment processor, digital wallet, funding platform, or third-party payment provider for charges that were authorized, agreed to, or incurred under the enrollment agreement and school policies.

Families agree to resolve all billing, refund, cancellation, withdrawal, or payment concerns directly with Kuleana Preparatory Academy first.

Before initiating any payment dispute or chargeback, the parent/guardian must submit a written billing concern or refund request to the school and allow the school a reasonable opportunity to review and respond.

A chargeback or payment dispute does not cancel enrollment obligations, tuition responsibility, curriculum costs, materials charges, or other amounts owed.

If a family initiates a chargeback or payment dispute without first following the school’s written refund review process, Kuleana Preparatory Academy may:

Contest the dispute;

Provide enrollment agreements, invoices, communications, curriculum access records, attendance records, login records, service records, and policy acknowledgments to the payment processor;

Suspend student access to curriculum, classes, tutoring, platforms, records, and services;

Place the account on financial hold;

Cancel payment plan privileges;

Require future payments by certified funds or approved payment method only;

Add chargeback, returned payment, administrative, or collection-related fees to the account where permitted;

Withhold non-essential services until the matter is resolved;

Pursue collection of unpaid balances where appropriate.

The parent/guardian acknowledges that filing a false, misleading, or improper chargeback may cause financial and administrative harm to the school and may result in additional fees, loss of services, and collection action.

20. Required Direct Resolution Process

Families must use the following process for billing or refund concerns:

Step 1: Submit a written billing concern or refund request to Kuleana Preparatory Academy.

Step 2: Allow the school to review the account, enrollment date, payments, curriculum access, services used, materials sent, and applicable deductions.

Step 3: Review the school’s written response.

Step 4: Work directly with the school to resolve any remaining issue.

Families may not bypass this process by immediately filing a chargeback, payment dispute, fraud claim, or reversal for authorized school charges.

21. Funding Platforms, ESA Payments, and Third-Party Payments

Some families may use education savings accounts, scholarship funds, reimbursement platforms, state-approved funding programs, employer benefits, private scholarships, or third-party payment systems.

Approval, denial, delay, reimbursement, or processing by a third-party funding source does not change the family’s financial responsibility to Kuleana Preparatory Academy unless the school agrees in writing.

If a third-party payment is reversed, denied, delayed, reduced, rejected, disputed, or later determined ineligible, the parent/guardian remains responsible for any unpaid balance.

Refunds involving third-party funding may be subject to additional rules, including return of funds to the original funding source rather than directly to the family.

Kuleana Preparatory Academy may follow the refund or return requirements of the applicable funding platform when required.

22. Promotional Discounts and Scholarships

Promotional discounts, scholarships, tuition reductions, sibling discounts, grants, and special offers are not cash equivalents and have no refundable cash value.

If a student withdraws, is dismissed, stops participating, or becomes ineligible, any discount or scholarship may be removed, adjusted, prorated, or forfeited at the discretion of Kuleana Preparatory Academy.

Scholarships and discounts may not be transferred, redeemed for cash, or applied retroactively unless approved in writing.

23. Program Changes

Kuleana Preparatory Academy may modify program offerings, schedules, staffing, curriculum, live class availability, tutoring formats, virtual campus access, enrichment options, or instructional delivery when necessary for academic, staffing, operational, financial, safety, or student-support reasons.

Program changes do not automatically entitle a family to a refund.

The school may provide reasonable alternative services, curriculum, support, or credits when appropriate, but refunds remain governed by this policy.

24. Dismissal or Removal from Program

If a student is dismissed, removed, suspended, or disenrolled due to violation of school rules, parent conduct expectations, student conduct expectations, safety concerns, non-payment, excessive disruption, misuse of technology, harassment, threats, dishonesty, or other serious concerns, tuition and fees are generally non-refundable.

Kuleana Preparatory Academy may determine whether any credit or refund is appropriate after reviewing services used, curriculum costs, materials, conduct concerns, and account status.

25. Parent and Student Conduct Impact on Refunds

Refunds may be denied or reduced when withdrawal or dismissal is connected to:

Violation of school policies;

Abusive, threatening, harassing, or excessive communications;

Failure to follow parent code of conduct;

Failure to follow student code of conduct;

Academic dishonesty;

Misuse of school platforms;

Disruption of classes or school community;

Non-payment or repeated payment issues;

Failure to return school property;

False statements during enrollment or refund review.

26. Records and Financial Holds

Kuleana Preparatory Academy may place accounts on financial hold when balances are unpaid, payments are disputed, materials are not returned, or chargebacks are pending.

A financial hold may affect access to non-essential services, optional programming, future enrollment, payment plans, and administrative processing.

Student records will be handled according to applicable school policy and law. Financial obligations remain the responsibility of the parent/guardian regardless of withdrawal or transfer.

27. Refund Exceptions

Kuleana Preparatory Academy may consider limited exceptions in extraordinary circumstances. Exceptions are not guaranteed and must be approved in writing by school administration.

An exception granted to one family does not create a right, precedent, or obligation to grant the same exception to another family.

No staff member, teacher, contractor, tutor, or representative may verbally authorize a refund, waive tuition, cancel a balance, or override this policy unless approved in writing by authorized school administration.

28. Administrative Discretion

Kuleana Preparatory Academy reserves the right to interpret and apply this policy in a manner consistent with school operations, enrollment agreements, student services, vendor costs, and the best interests of the school community.

The school may correct billing errors, adjust account balances, apply credits, deny refunds, approve partial refunds, or require documentation as appropriate.

All refund decisions are subject to final administrative review.

29. Agreement to Policy

By enrolling, paying tuition or fees, accessing curriculum, receiving services, or participating in Kuleana Preparatory Academy programs, the parent/guardian confirms that they have read, understood, and agreed to this Refund, Cancellation, Credit, and No-Dispute Policy.

The parent/guardian understands that:

Refund requests must be submitted in writing within 30 calendar days of enrollment;

Refunds are not guaranteed;

Curriculum licenses, materials, services used, and administrative costs may be deducted;

Monthly programs are non-refundable;

Payment disputes and chargebacks must not be filed without first using the school’s direct resolution process;

Tuition and fees remain subject to the enrollment agreement and school policies.

30. Parent/Guardian Acknowledgment

I acknowledge that I have read and understand the Kuleana Preparatory Academy Refund, Cancellation, Credit, and No-Dispute Policy. I understand that enrollment creates financial obligations and that refunds are limited according to this policy. I agree to resolve billing concerns directly with Kuleana Preparatory Academy before initiating any payment dispute, chargeback, reversal, or claim.